The Industry Spent A Decade Learning To Flag Fraud. Working It Is Still Manual.

FraudOps is the AI-powered investigations workbench for insurance fraud teams.

Purpose-built to convert your referral pipeline into worked cases, with automation doing the admin so investigators spend their time investigating.

Technology Partner of the Year

Insurance POST Claims & Fraud Awards 2025

LIVE WITH

Zurich Insurance

In production

Technology Partner of the Year
Insurance POST Claims & Fraud Awards 2025

30%

Time saved on intel gathering and case admin

< 4 wks

To go live at a major insurer

No IT

Start without your core systems team

Working with insurers and investigation teams across the UK & US

We Are Not Another Tool In The Stack. We Are The Glue That Holds It Together.

Detection and screening tools are good at finding suspicion. Claims systems are good at managing claims. Data vendors are good at answering questions. None were built to run an investigation, so joining them up falls to the investigator: seven tabs, three logins and a spreadsheet.

FraudOps is the layer that binds them.

Risk Scoring And Screening

We do not detect. We automate the connectivity and workflow around the tools that do. Live with Clearspeed voice risk screening.

Data And Public Records

LexisNexis, Experian, Creditsafe, HeadsUp, Companies House and DVLA.

UK Industry Fraud Data

IFB, IFR and IFiHub, live. We build to the industry data sources of the markets we operate in.

Your Core Claims System

Built to your workflow, or bypassed entirely. See the section below.

What we are: the operational layer above your investigation team.
What we are not: a detection engine, a claims system, or a bespoke build.

Your Core System Integration Does Not Have To Come First

Most fraud technology projects stall in the same place: the integration queue. Your IT team has a roadmap, your core system is old, and the business case sits behind development capacity you do not control.

Forward The Referral Email

FraudOps reads the email, extracts the claim, party and policy detail, and builds the case.

Or Paste A Screenshot

Take a screenshot from your claims system. Our AI integration layer does the rest. No re-keying, no export file, no ticket raised with IT.

Integrate When It Suits You

When you want the proper API integration, we build it to your workflow. Typically live inside four weeks.

Start in days. Integrate when it suits you.

Why A Spreadsheet Ended Up Running Your SIU

Nobody chose this. It is just what was available.

Investigation teams used whatever was there to track the work. None of it was built for an investigation.

✕ THE SPREADSHEET

Remembers nothing

Holds whatever you type into it, and nothing about why.

✕ THE CLAIMS SYSTEM

Tracks a claim

Not a line of enquiry. Bent into a shape it was never designed for.

✕ THE GENERIC CASE TOOL

Has a status field

Not an intelligence record. Handles HR, complaints and fraud with equal indifference.

The investigator became the case system. That holds until they are on leave, until referral volume doubles, or until someone asks how a decision was reached eighteen months ago.

FraudOps is built for investigation and intelligence work, specifically.

Purpose built for handling the end to end investigations & intelligence workflow, not custom fields bolted onto something else.

ReferralsCasesOperationsIntelligence recordsWatchlistsLinkagesEvidenceDecisions

Investigators spend half the day as admins

It is time to let them do what they do best.

30%

time saved per case by reducing admin

Measured against doing those searches and that case handling by hand.

WHAT FRAUDOPS TAKES OFF THEIR PLATE

No double-keying of data

Quick referral triage

Automated intel gathering

AI finds the parties automatically

Quick case summaries

NOT A DETECTION PROBLEM. SIMPLE ARITHMETIC.

Work More Cases And You Will Find More Fraud

The referrals you close unworked aren’t weak. Nobody could reach them.

THE BACKLOG

Referrals closed unworked

Not because they’re weak. Not enough capacity.

RECOVERED CAPACITY

⅓

of manual time, aimed at the cases you’re letting go.

FRAUD SAVINGS UPLIFT

£4–5m

a year, modelled for a 50-person investigation function on a 20% success rate.

A model from our efficiency figures and your inputs, not a customer result and not a promise. It is the same sum your finance team would run, and we would rather show you the workings than quote someone else’s outcome.

Inside The Workbench

One surface for the work an investigation actually involves.

Referral Queue

What is mine, what is waiting on someone else, and what is about to breach.

Case View

Claim data, intelligence, documents, actions and decisions on one surface.

Intelligence And Search

One search across past cases, open cases, documents and intel records. Watchlist hits surface against new cases automatically.

Operational MI

Workload across the team, referral quality by source, handler performance distribution and SLA breach rate. Power BI connection where you want it in your own stack.

AI That Does The Work, Not The Deciding

The investigator does not review the AI. The AI works for the investigator.

“Human in the loop” usually means software decides and a person signs it off. That is not what happens here. The investigator leads the case, sets the direction and makes every call. The AI does the work they would otherwise do by hand.

Case Handler Agent

Assembles the referral. Gathers what is available on parties, vehicles, addresses and businesses, and presents it before an investigator opens the case.

Intel Agent

Runs the searches, checks the watchlists, surfaces linkages to past and open cases, and writes up what it found.

Investigation Assistant Agent

Drafts notes, summaries and reports from the case record, so investigators are not retyping what is already there.

Nothing closes a case. Nothing clears a referral. Nothing scores a decision on your behalf. Every action is logged with what it used, what it produced and which investigator did what with it.

We do not build predictive models. We make yours useful.

"Far too many fraud tools focus on detection and neglect investigation case management."

"FraudOps has transformed how we manage our investigations, from initial receipt of referral right through to investigative outcome. It has helped us drive efficiency savings across the investigation lifecycle, stronger management of referrals and better operational management of our fraud function. It has also been a key component of our intelligence management strategy."

David Clements
Claims Fraud Operations Manager
Zurich Insurance

The Questions You Are Already Asking

Is this a detection tool?

No. FraudOps carries lightweight fraud flag scoring of its own, but it is not an enterprise detection engine and will not replace one. It works downstream of the tools you already run, and automates the connectivity and workflow around them.

How long until we are live?

Days, if you start with the AI integration layer. Under four weeks for a full deployment. FraudOps is a configurable product, not a bespoke build.

Do we need our IT team?

Not to start. Forward an email or paste a screenshot from your core system and FraudOps builds the case. Proper API integration happens when it suits your roadmap.

Will investigators actually use it?

That is the right question, and you will know inside a month. FraudOps takes work off them rather than adding a system to update, so the day gets shorter. Ask your investigators after four weeks, not us.

Can we defend the AI to an auditor or regulator?

Every action is logged with its inputs, its output and the investigator who directed it. Nothing closes or clears without a person. The audit trail is built for someone to read.

Do you do deepfake or synthetic document detection?

No. We summarise and extract from documents. Synthetic-document forensics is a specialist field and we integrate with tools that do it.

Security And Governance

Built on Microsoft Azure · Data residency in your region, including the US · SSO · Role-based access and permissioning · Configurable retention rules · Full audit trail across cases, decisions, searches and changes · Dedicated tenant for insurers · Cyber Essentials Plus certified

See It Against Your Own Referral Queue

Thirty minutes, your process, our workbench. We will show you where your referrals are losing time, whether or not you buy anything.